Return policy

RETURN AND REFUND POLICY

Our products are vehicle‑specific and may be installed or used immediately, this Return and Refund Policy outlines the conditions under which you may return items and receive a refund. Please read this policy carefully before making a purchase.

Eligibility for Returns

We accept returns on most new, unused, and uninstalled automotive parts within 30 calendar days from the date of delivery. To be eligible, the item must be in its original packaging, including all accessories, hardware, and instruction manuals, and must be resalable in its original condition. Items that have been installed, modified, or damaged by the customer are not eligible for return. Certain categories are final sale and cannot be returned: electrical components, fluids, gaskets, brake pads, and any custom‑ordered or special‑order parts, unless they are defective.

Return Process

To initiate a return, please contact our customer service team within 30 days of delivery to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number may be refused or delayed. You are responsible for return shipping costs, which are non‑refundable, unless the return is due to our error (e.g., you received the wrong item or a defective part). We strongly recommend using a tracked and insured shipping method, as we cannot be responsible for items lost in transit.

Refunds

Once we receive and inspect your returned item, we will process your refund within 10 business days. Refunds will be issued to your original payment method. Please note that a restocking fee of up to 20% may be deducted from your refund if the item is returned without original packaging or shows signs of handling, as this reduces its resale value. Original shipping charges are non‑refundable.

Defective or Incorrect Items

If you receive a part that is defective, damaged in transit, or does not match the product you ordered, please notify us within 48 hours of delivery with photos of the issue. We will arrange a replacement or a full refund, including return shipping costs, at no charge to you. This policy applies to all parts, including those normally final sale.

Core Charges and Exchanges

For parts that involve a core charge (e.g., alternators, starters, brake calipers), you must return the old core within the specified timeframe to receive your core refund. Failure to return the core will result in forfeiture of that charge. Exchanges are handled similarly to returns; please contact us to process an exchange for a different part or size.

Non‑Returnable Items

For safety and hygiene reasons, the following items are non‑returnable: used parts, opened fluids, electrical connectors, and any item that has been installed or altered. Additionally, parts that are discontinued or clearance items are final sale.