Privacy policy

PRIVACY POLICY


This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, use our services, or purchase automotive parts and accessories from us. We are committed to protecting your data and ensuring transparency in all our processing activities. Please read this policy carefully. By using our website or placing an order, you consent to the collection and use of your information as described herein.

1. Information We Collect

We collect various types of personal data to provide, improve, and personalise our automotive parts services.

  • Data you provide directly: When you create an account, place an order, subscribe to our newsletter, request a quote, or contact our customer support, we may collect your full name, email address, phone number, billing and shipping addresses, payment information (credit/debit card details or other payment methods/PayPal), and any communications you send us.

  • Vehicle and product‑specific data: To ensure accurate parts compatibility, we may collect information about your vehicle, such as the make, model, year, engine type, vehicle identification number (VIN), and current mileage. This data helps us recommend the correct parts and provide installation guidance.

  • Automatically collected data: When you browse our website, we automatically gather certain information about your device, including IP address, browser type, operating system, unique device identifiers, referring URLs, pages viewed, time spent, and clickstream data. We may also collect approximate location data via IP address or GPS to tailor our services and offers.

2. How We Use Your Personal Data

We use your personal data for the following purposes:

  • To process and fulfil your orders, including payment verification, inventory management, packaging, shipping, and delivery tracking.

  • To verify parts compatibility with your vehicle using the VIN or model details you provide.

  • To communicate with you about your orders, shipping updates, product recalls, or technical support inquiries.

  • To send you promotional emails, newsletters, and special offers, but only with your prior explicit consent. You may opt out at any time.

  • To improve our product catalogue, website functionality, and customer experience through data analysis and research.

  • To detect, prevent, and investigate fraud, unauthorised transactions, or other illegal activities and to enforce our terms and policies.

  • To comply with applicable laws, regulations, and legal processes, including product safety and warranty obligations.

3. Legal Basis for Processing

we process your personal data on the following legal bases:

  • Contractual necessity: Processing is necessary to perform the contract we have with you (e.g., to deliver the parts you ordered).

  • Legitimate interests: We have a legitimate interest in improving our services, marketing relevant products, ensuring website security, and preventing fraud.

  • Consent: Where required, we will ask for your explicit consent before sending marketing communications or sharing sensitive data.

  • Legal obligation: We may process data to comply with legal requirements, such as tax, warranty, and product safety regulations.

4. Sharing and Disclosure of Personal Data

We do not sell or rent your personal data to third parties. However, we may share your data with:

  • Service providers and strategic partners: These include payment processors, shipping carriers, IT hosting providers, and automotive manufacturers or distributors who assist in fulfilling your orders. They have access only to the data necessary to perform their functions and are contractually bound to protect your information.

  • Affiliated companies: In the event of a merger, acquisition, or reorganisation, your data may be transferred to the new entity.

  • Legal authorities: We may disclose your data if required by law, court order, or governmental request, or if we believe such disclosure is necessary to protect our rights, prevent fraud, or ensure public safety.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies (e.g., web beacons, pixels) to enhance your browsing experience. Cookies help us remember your preferences, understand how you interact with our site, and deliver tailored advertisements. You can control cookie settings through your browser preferences; however, disabling certain cookies may limit some functionalities. For more details, please refer to our separate Cookie Policy.

6. Data Security, Integrity, and Retention

We implement reasonable technical, administrative, and physical safeguards to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include encryption, firewalls, secure socket layer (SSL) technology, and restricted access controls. We retain your personal data only as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law (e.g., for warranty, tax, or safety record‑keeping). After that, we securely delete or anonymise your data.

7. Your Rights and Choices

You have the following rights regarding your personal data:

  • Access: You may request a copy of the personal data we hold about you.

  • Rectification: You can correct inaccurate or incomplete information.

  • Deletion: You may ask us to delete your personal data, subject to legal limitations.

  • Restriction: You can request that we restrict processing of your data in certain circumstances.

  • Objection: You may object to processing based on our legitimate interests, including direct marketing.

  • Data portability: You have the right to receive your data in a structured, machine‑readable format and transmit it to another controller.

  • Withdraw consent: Where we rely on your consent, you may withdraw it at any time.

To exercise any of these rights, please contact us using the details below. We will respond within 30 days. You also have the right to lodge a complaint with your local data protection authority.

8. Children’s Privacy

Our products and services are intended for adults aged 18 and over. We do not knowingly collect personal data from children under 16. If we discover that we have inadvertently collected such data, we will delete it promptly. Please notify us immediately if you believe a minor has provided us with personal information.

9. Third‑Party Links

Our website may contain links to external sites (e.g., manufacturer portals, repair forums). We are not responsible for the privacy practices or content of those third‑party websites. We encourage you to review their privacy policies before providing any personal data.

10. International Data Transfers

We operate globally and may transfer your personal data to countries outside your country of residence, including to our partners and service providers in different jurisdictions. Where such transfers occur, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission, to protect your data.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any revised version will be posted on this page with a new “Last updated” date. We encourage you to review this policy periodically. Your continued use of our services after the effective date constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please do not hesitate to contact us:

We value your trust and are committed to protecting your privacy with the highest standards of care.